Shipping Guide
Estimated delivery times and costs
We endeavour to process all online orders within 2-3 business days upon receiving the order, pending stock availability. Please allow 7-10 Business days to receive your parcel after your order has been processed. International parcels vary depending on location. Delays may be experienced during peak times such as the holiday season and NRL finals when a high volume of orders are received – we recommend ordering as soon as possible if your item is intended for a gift in order to arrive on time.
On rare occasions, products in your order may not be in stock or be out of stock at the dispatch centre. If this occurs, we will email you to offer alternative options.
If you select Click & Collect as your delivery option, you will receive a confirmation email when your parcel is available for collection in-store from the Cowboys Team Shop at 335 Flinders St Townsville QLD 4810.
All parcels are sent via Australia Post and are sent in Cowboys branded postage bags - please write in the Comments section if you wish your parcel to be sent in an unbranded bag.
All parcels are sent as insured and tracking numbers are available upon request. Please note that as the items are insured, signatures are required upon delivery and parcels will not be left at premises if someone is not home or a signature can not be obtained e.g. Parcel Lockers. Should you wish to waive the insurance, your parcel will not be replaced if lost in transit or stolen.
Expected postage costs
- Click & Collect FREE
- Orders within Queensland $10 minimum
- All other states in Australia $15 minimum
- International shipping $25 minimum
- Spend over $250 in one transaction online and receive this service for free (Australia only).
- Memorabilia, personalised product or other items dispatched from external suppliers may attract their own separate shipping cost.
International Shipping
We ship to most countries worldwide. Please email shop@cowboysleagues.com.au to check if your country is available.
If you are purchasing from outside Australia you may be charged an import tax by Customs in your country. This will depend on the import regulations for your country. To see if you will need to pay import duties, please contact Customs in your country or visit http://www.dutycalculator.com. The Cowboys Team Shop accepts no responsibility for any associated fees applicable by Customs.
Order Tracking
Once your order is dispatched you will receive an email with a tracking reference number. To track your parcel please go to www.auspost.com.au/track and enter your reference number.